Keep the package and parts as close as possible to the condition you recieved them.Without the pacjage the carrier will void your claim. DO NOT RETURN THE DAMAGED PARTS TO BOB DRAKE REPRODUCTIONS.
If upon inspection of the parts you find damage due to the carrier's handling you then have 48 hours to file a claim with the carrier. Or you can recieve the order making not of visible damage in writing to the carrier.
Upon receipt of an obviously damaged package, you have the option to refuse delivery and the order will be returned to BDR. The following items have a NO RETURN/NO REFUND policy: When the return is due to our error, we will refund the pre-paid freight charges and immediately exchange the item(s) or provide a refund. We do not accept collect shipments or unauthoized returns. All returns must be pre-paid shipping and fully insured. Enclose a copy of the original invoice with the returned merchandise. Display this RMA# visibly on the outside of the return packaging. They will issue you a Return Material Authorization Number (RMA#). ALL returns may be subject to a 15% restocking fee.Ĭall customer service at 80 from 8:00 to 4:30 PST, Monday through Friday. We don’t guarantee that we will receive your returned item.All items to be returned, whether flawed or incorrect merchandise can be returned within 30 days of original ship date. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. Other than protecting your gear stick, the boot also reduces. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. An excellent gear shift boot prevents dirt, debris, and moisture from getting into the gear stick. If you need to exchange it for the same item, send us an email at labelled as “Defective Item” If you’ve done all of this and you still have not received your refund yet, please contact us at only replace items if they are defective or damaged. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. * Any item that is returned more than 14 days after delivery * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted: (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. * Customer must pay for the shipping to the original manufacturer.
It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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